2Tor Help, LLC
Our Promise to You
We appreciate the trust you place in us and would not want to jeopardize your trust in any way. We respect your privacy and are committed to protecting the security of your personal information.
When you are paired with tutors as a student, your identifying information is not knowingly shared with them by 2Tor Help. We encourage students to maintain anonymity when working with tutors, and we recommend that you do not share your true name, photographic likeness, or other identifying information with any other user of the Services.
The 2Tor Help Services are not intended for those under the age of 13 (“Child Users”). We will not knowingly register or collect information from a Child User. If 2Tor Help believes that a Child User’s information has been collected, 2Tor Help will delete that information and take such additional steps as may be considered appropriate by 2Tor Help to ensure that no further information is collected.
Parents are encouraged to monitor their minor children’s use of the 2Tor Help Services to ensure responsible use.
What information does 2Tor Help collect?
As part of providing you with our Services, we obtain personal information about you, including your name, address, email address, and phone number. We may collect financial information about you, such as your credit card information or bank account information, in order to charge you fees or pay earnings to you, as the case may be. We may use third-party financial processing services to affect such charges and payments.
· Online Inquiries
When you register for an account or submit an inquiry via the Services, we may ask you to provide your first and last names, as well as contact information such as your telephone number, email address, and, if you are a tutor, your physical address, among other items as they are relevant to the Services. We collect these items for the purpose of communicating with you and ensuring that we can efficiently bill you for the Services, as applicable.
· Geographic location and School
In order to pair you with a person having the right experience for the subject with which you need help, we will collect the name of your school. We do not collect the precise geolocation of you or your computing device.
If you email us, we may gather your emails into a file to better assist with resolving the issue you have emailed us about. We may also make note of phone calls or other types of correspondence in the same file for the same purpose.
· Images Stored
If you submit your images to us, we may collect personal information depicted in the imagery you submit. We will not knowingly use the images to identify your personal information, but this information may be publicly displayed if you choose to display the underlying imagery publicly through the Services.
· URL, IP addresses, Device Information, and Frequency of Use
We may collect and use this information to improve our Services and optimize your personal experience. For example, based on the data collected, we may be able to make your next visit more tailored by enabling the Services to call you by name when you next return to use them.
How does 2TOR HELP use my information?
Our primary goal in collecting personal information from you is to facilitate efficient transactions, to carry out our obligations to you arising from any contracts entered into between you and us, to improve our Services, and to provide you with information regarding changes to our Services. We also aspire to efficiently share information with you about other relevant products and services in a manner that is relevant to your interests and helpful to you. We will retain your information for as long as your account is active, or for as long as otherwise useful to us internally, unless we receive a request from you to delete it sooner. We will not knowingly share your personal information with any other user of the Services, but we may inform the tutors working with you of the name and location of your school, and we may identify one or more classes you are taking and identify their instructors.
What information does 2TOR HELP share?
Is my information secure?
We take commercially reasonable steps designed to protect data collected through the Services and your personal information. Note that our Services run on software, hardware, and networks, some or all of which may be owned and operated by third parties, and any component of which may occasionally require updates, maintenance, or repair, and which may experience problems or breaches of security beyond our control.
What are the policies of third-party websites, mobile applications, or services?