2Tor Help, LLC

Privacy Policy

Your use of the mobile application, website, and other services provided by 2Tor Help, LLC (“2Tor Help”) (collectively, the “Services”) indicates your acceptance of all of the provisions of this Privacy Policy. If you do not agree to these practices, please don’t use the Services.

Our Promise to You

We appreciate the trust you place in us and would not want to jeopardize your trust in any way. We respect your privacy and are committed to protecting the security of your personal information.

Anonymity Encouraged

When you are paired with tutors as a student, your identifying information is not knowingly shared with them by 2Tor Help. We encourage students to maintain anonymity when working with tutors, and we recommend that you do not share your true name, photographic likeness, or other identifying information with any other user of the Services.

Minors

The 2Tor Help Services are not intended for those under the age of 13 (“Child Users”). We will not knowingly register or collect information from a Child User. If 2Tor Help believes that a Child User’s information has been collected, 2Tor Help will delete that information and take such additional steps as may be considered appropriate by 2Tor Help to ensure that no further information is collected.

Parents are encouraged to monitor their minor children’s use of the 2Tor Help Services to ensure responsible use.

What information does 2Tor Help collect?

As part of providing you with our Services, we obtain personal information about you, including your name, address, email address, and phone number. We may collect financial information about you, such as your credit card information or bank account information, in order to charge you fees or pay earnings to you, as the case may be. We may use third-party financial processing services to effect such charges and payments.

· Online Inquiries

When you register for an account or submit an inquiry via the Services, we may ask you to provide your first and last names, as well as contact information such as your telephone number, email address, and, if you are a tutor, your physical address, among other items as they are relevant to the Services. We collect these items for the purpose of communicating with you and ensuring that we can efficiently bill you for the Services, as applicable.

· Geographic location and School

In order to pair you with a person having the right experience for the subject with which you need help, we will collect the name of your school. We do not collect the precise geolocation of you or your computing device.

· Correspondence

If you email us, we may gather your emails into a file to better assist with resolving the issue you have emailed us about. We may also make note of phone calls or other types of correspondence in the same file for the same purpose.

· Images Stored

If you submit your images to us, we may collect personal information depicted in the imagery you submit. We will not knowingly use the images to identify your personal information, but this information may be publicly displayed if you choose to display the underlying imagery publicly through the Services.

· URL, IP addresses, Device Information, and Frequency of Use

We may collect and use this information to improve our Services and optimize your personal experience. For example, based on the data collected, we may be able to make your next visit more tailored by enabling the Services to call you by name when you next return to use them.

· Cookies

Cookies are tiny pieces of text your web browser stores when you visit a mobile application or website so that it will recognize you the next time your visit, to effect behaviors like auto-filling your log-in information. We use cookies not only to improve your experience, but also to improve our Services. Cookies allow us to strategically analyze our Services, to improve content and delivery of Services, and to customize our Services’ content and layout. If you’d like to delete cookies or tell your web browser to refuse them, visit the help pages of your web browser. Note, however, that if you delete or refuse cookies, you may not be able to fully utilize the features of our Services. You can learn more about cookies at http://www.allaboutcookies.org (a third-party website unaffiliated with 2Tor Help).

How does 2TOR HELP use my information?

Our primary goal in collecting personal information from you is to facilitate efficient transactions, to carry out our obligations to you arising from any contracts entered into between you and us, to improve our Services, and to provide you with information regarding changes to our Services. We also aspire to efficiently share information with you about other relevant products and services in a manner that is relevant to your interests and helpful to you. We will retain your information for as long as your account is active, or for as long as otherwise useful to us internally, unless we receive a request from you to delete it sooner. We will not knowingly share your personal information with any other user of the Services, but we may inform the tutors working with you of the name and location of your school, and we may identify one or more classes you are taking and identify their instructors.

What information does 2TOR HELP share? 

2Tor Help will not knowingly share, rent, or otherwise disclose your personal information without your permission except for the following circumstances: (i) to our third-party contractors who are performing services on our behalf; or (ii) to complete or confirm a transaction that you conduct with us. We require any third-party contractor to use or disclose your personal information only as necessary to perform services for us in a manner consistent with this Privacy Policy or as otherwise required by law. Additionally, we may be legally obligated to disclose personal information to the government or other third parties in certain circumstances, in the event of suspected illegal activity in connection with our Services, or to respond to a request for information authorized by the law. We reserve the right to release information that we collect to law enforcement or other government officials, as we, in our sole discretion, deem necessary or appropriate.

Is my information secure?

We take commercially reasonable steps designed to protect data collected through the Services and your personal information. Note that our Services run on software, hardware, and networks, some or all of which may be owned and operated by third parties, and any component of which may occasionally require updates, maintenance, or repair, and which may experience problems or breaches of security beyond our control.

What are the policies of third-party websites, mobile applications, or services?

This Privacy Policy only addresses the use and disclosure of personal information collected from you by 2Tor Help. You should be aware that when you are using the Services, you may also use or be directed to other websites, mobile applications, or services of third parties that are beyond our control. 2Tor Help is not responsible for the privacy practices of third parties or the content of their websites, mobile applications, or services. We encourage you to read the posted Privacy Policy whenever interacting with any third party website, mobile application, or service.

Changes in 2Tor Help Privacy Policy

2Tor Help periodically reviews its policies. We reserve the right to amend them. If we revise or amend this Privacy Policy, we will continue our commitment to keep your personal information secure. We will notify you of any changes by posting a new version of this Privacy Policy to the Services. Your continued use of the Services after a revised Privacy Policy is posted constitutes your acceptance of the revised Privacy Policy.

How am I updated on 2TOR HELP’s privacy policy?

We will post notice of revisions to our Privacy Policy within our website.

Contact Us

If you have any questions about this Privacy Policy, or need to reach us for any other reason, you may contact us by e-mail at customersupport@tutitapp.com